Landlords or property owners must choose a local plumber to do the installation of the Metro Prepaid sub meter.

Typically the Metro Prepaid sub meters cost around R2500.00 depending on the wholesalers, the meters are available at most of the plumbing or electrical wholesalers.

Property owners must observe the local wholesaler regulations and request compliance certificate where required.

With Metro Prepaid, property owners can terminate their contract within 30 days contract.

Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 7am to 10pm, 7 days a week on 087 354 5566

Metro Prepaid’s help desk is available to assist, owners, tenants and installers from 7am to 10pm, 7 days a week on 087 354 5566

Metro Prepaid sub meter do not replace the council meter, for they are connected downstream the council meter.

Metro prepaid standard fee will be based on the municipal tariff set, updating the tariff when municipal tariffs increase is part of the service.

Speak to our help desk you might be on the incorrect tariff. Tenants can ask their landlords to pay our standard fee.

The tariff should be equal to the municipal rate, however the tariff may have been adjusted at the owners request to include:
-Common area usage
-Fixed charges
-Service fees
The tariff may also be impacted by how you pay. EFT is free but convenience channels such as ATM and selected stores, attracts merchant’s fee.

Payments are made to property owners, during the 1st week of every month.

Tenants buy a token which gives them credit for the Electricity/water sub meter. We collect this money and pay the value of the electricity/water used to the owners.

Call our support desk or try one of our convenient payment channels.

Water must flow first through the volumetric (readable) meter and then through the control unit (digital display).

The property owner can install a sub meter on private property without municipal approval, the meter must be installed correctly according to local regulations.

The meter must be installed by a technical competent person according to regulations.

Speed pay is the best, cheapest and easiest way for tenants with bank accounts to purchase tokens with internet banking or mobile banking.

Metro Prepaid has a huge variety of token purchase options that includes: speed pay, ATM, stores like: PEP, Shoprite, Pick n Pay, Checkers, Spar, Boxer, etc. see http://metroprepaid.co.za/buying-tokens/

Administration fee is Metro Prepaid’s fee, for the service of collecting electricity payments from tenants on behalf of property owners.

Metro prepaid services and costs including the generating of tokens, bank charges, administration collection etc.

Depending on the owner’s instructions, the fee can either be deducted from the amount recovered for the owner or it can be added to the tariff. T&C apply

Keeping a record of municipal meter numbers helps to identify the location of the sub meter.

Metro Prepaid main branches are in Cape Town and Johannesburg (Midrand), we also have distribution offices in Pietermaritzburg, Kimberly, and Plettenberg Bay.

Shoprite, Pep and at any ATM.

Shoprite, Pep and at any ATM.

No, the sub meter relies on the main meter for supply, if the main meter is disconnected or out of credit, the sub meter will not work.
As soon as your municipal meter has credit, the sub meter will work.

Metro Prepaid recommends that each tenant is allocated for a separate meter for their room.

Metro prepaid collects the money from the tenants for the water/electricity usage and pays this money to the property owners so that they may top up their council prepaid meter or pay their credit account with the council.

Yes, contact our help desk and we will assist you to set up free token issue.

Metro prepaid offers self-vend options with property owners who are responsible for the collection tenant payments.

Metro Prepaid sub meters are available from plumbing and electrical wholesalers across South Africa. Call our help desk on 087 354 5566.

Yes, Metro Prepaid meters can be installed anywhere in South Africa.

Metro Prepaid service has been designed with farms, we also offer self-vend solutions to help farmers in remote rural locations.

Metro Prepaid basis its tariff on municipal tariffs however only by instruction from the landlords can we change tariff for a convenient recovery.

Metro Prepaid will only block meters that are connected illegally eg. By passing the council meter.

Yes, call our help desk on 087 354 5566 if you need support with a sectional title installation.

Metro Prepaid’s terms and conditions are available on the installation form, prepacked with the meter, or call our help desk and ask us to send you a copy. You can also go to our website T&C.

Metro Prepaid pays the property owner during the 1st week of every month.
Owners who have concerns about the assurance of payments may prefer our self-vend options

If your Metro Prepaid sub meter is stolen please report the theft to the police and inform our help desk of the meter number so that we can block the meter.
The stolen meter will not be able to be used, while blocked.

Metro Prepaid will willingly assist you port any STS prepaid water meter from your current service providers to metro prepaid.

Yes terms and conditions apply but Metro Prepaid sub meters can be ported to an alternative service provider if the property owner requests this.

Yes, Metro Prepaid sub meters have both SABS, IP68 and NRCS approved.

This depends on the usage, but it is expected to last an average of 8 years.

The battery keypad can’t be replaced. The keypad must be returned and will be sorted out. There is no charge to swap a keypad.

Speak to our help desk on 087 354 5566 about including this in your tariff, tariffs can be adjusted from time to time to recover the actual usage.

Yes, speak to our help desk on 087 354 5566 about making provision for this in the tariff.

No, Metro Prepaid has never been the subject of a Carte Blanche story but in order to better service our customers, we are registered with Hello Peter. as market leader in prepaid water meters for tenants we pride ourselves in providing a transparent and cost effective service.

The meter has been designed to be resistant to tempering but tenants may devise ways to by-pass the meter. Landlords should monitor usage against amounts collected and conduct site inspections where required.

Base our rates on the municipal rates but on the property owners instructions may also add:
- A recovery fee for common areas of fixed utility charges

Metro Prepaid sub meter con be installed in a matter of hours, purchase one from your nearest wholesaler appoint a plumber to install it and then call us on 087 354 5566 for registration and activate the meter.

Metro Prepaid automatically adjusts your tariff when municipal tariff changes.

Metro Prepaid purchase its prepaid water meters from Utility systems a factory based in Durban.
Metro Prepaid purchase its prepaid electricity meters from Landis + Gyr in Johannesburg.
Metro Prepaid purchase its prepaid electricity meters from Hexing in China.

Yes a one year warranty on the water meter.
Yes a three year warranty on the electricity meter.

Yes, Metro Prepaid and Livecopper.co.za recommends that you use a trusted local electrician/plumber to install to install your meter.

Ask a trusted local electrician/plumber to install the meter for you, meters are available from electricity and plumbing wholesalers across South Africa. Call us on 0873 354 5566 for registration and activate the meter.

If you have internet or mobile baking use Speed Pay and receive your token in minutes.

Metro Prepaid water meters work well for separate entrance. Property owners must consider water usage against the cost to install a meter before they make a decision to install.

As fixture the meter will transfer to the new owner unless the parties agree otherwise. The new owner must contact our helpdesk on 087 354 5566 immediately after transfer to arrange the transfer of the prepaid meter to their name.

Metro Prepaid water meters work well for backyard rooms. Property owners must consider water usage against the cost to install a meter before they make a decision to install.

Metro Prepaid will already have paid or soon be paying the money for the credit you have bought to the property owner. Please contact your landlord to request a refund.

Self-vend tokens are cheapest but require the property owner to collect payments from tenants. For tenants Speed Pay combines almost instant token delivery with convenience and no merchant's fees.

Yes Metro Prepaid sub meters can be installed out of South Africa, the purchase of credit issue tokens is through bank transfer via Swift, tokens can also be issued through Metro prepaid self-vend product.

Metro Prepaid does not form alliances with some contractors at the expense of others, we will support any technical component electrician/ plumber.

Yes please contact the Metro Prepaid help desk and ask to zero the credit quoting your meter number.

This is a convenience fee charge, when you buy token in stores, ATM via credit cards however with speed pay merchant fee is not charged.

The tenants pay the merchants fee at point of purchase.